FREQUENTLY ASKED QUESTIONS

Ways to Place an Order

Email – Orders can be placed by sending us an email to Info@PurdyStitches.com.  Please include your name and phone number.  We will email or call to verify your order before beginning production.

Phone – You may place your order by phone 864-261-9555 Monday-Friday 9 am to 5 pm Eastern Time.  If you get our voicemail, do leave a message.  We will return your call as soon as possible the next business day.  We can also take orders by fax.  Just send it to 864-261-955 and press your send key when we answer the phone.

Turnaround Time

We know that you are anxious to receive your Purdy Stitches.com  order.  We make every effort to have your order completed and sent to you ASAP.  Do allow a minimum of 7 business days upon approval of your order.  Always allow additional time for shipping.  Production time is different during holidays and special events (such as graduation and Christmas) so be sure to allow more time then.  We will give you a projected completion date when your order is verified.  Let us know if you have special needs and we will do our best to accommodate you.

Method of Payment

 We accept Master Card, Visa, and local personal checks.  You may give us your credit card information over the phone by calling us at 864-261-9555 or by email during our normal business hours Monday-Friday 9 am to 5 pm Eastern Time.  We are sorry but we do not accept COD orders.

Shipping Charges

We will ship either by mail or UPS, whichever is the most economical.  The shipping and a small handling fee (minimum $1.50) will be added to your order.

Sales Tax

South Carolina state residents must add 6% sales tax on items purchased from our store.

Returns

Custom embroidered items are non-returnable, unless it was an error on the part of the shop or the product is defective.  We are committed to courteous service and customer satisfaction.  Any errors must be reported within 5 days of receipt of the merchandise.  Please carefully review your order for correct spelling before submitting and upon receipt of your goods.

Out of Stock Items

If any items are not in stock, we will contact you immediately.  You may choose to wait for the out of stock items, substitute another product, or cancel your order. 

Order Cancellation and Changes

To cancel or change an order, call 864-261-9555.  We will make every effort to accommodate you, although we cannot always guarantee that we can cancel or change the order once it has gone into production or has been custom ordered.

Should you have any questions regarding the above information, please feel free to email us at

Info@PurdyStitches.com or call at 864-261-9555.

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